Comms

Inbound messages that could not be auto-filed, plus review of the ones that were.

1 escalated · unanswered past 4h

Unmatched queue3

Guardian Roofing Service

Text·Inbound·+17575554410·Aug 11, 8:05 AM

VendorGuardian Roofing Service— on file, but not attached to a job

Unanswered for 1h — escalates at 4h.

Why it did not match

Sender has several open work orders — no order number in the message

No order number in the subject or body, so identity was the only pass left.

Message

Running about an hour behind this morning, still planning to be onsite today.

Sender's open work orders

02003-01Bid SubmittedBid Process

UPS

Full membrane roof replacement over the package sort building, approx. 18,000 sq ft.

01004ScheduledProduction

Verizon

Full roof tear-off and replacement at the retail store, including new flashing and gutters.

02002Work in ProgressProduction

UPS

Roof replacement over the loading dock canopy, 3,200 sq ft.

05001Ready to InvoiceAccounting

Public Storage

Apply reflective roof coating across two storage building rooftops, 8,000 sq ft total.

02003-02Pending QuoteDispatch & Quoting

UPS

Replace two rusted roof drains found during the membrane teardown.

Search all work orders

Normalised webhook envelope as the telephony adapter hands it to the router. The provider is not chosen yet, so nothing provider-specific is stored on the row.

{
  "id": "cm-2",
  "channel": "sms",
  "direction": "inbound",
  "occurred_at": "2026-08-11T08:05:00Z",
  "replied_at": null,
  "from": {
    "name": "Guardian Roofing Service",
    "email": null,
    "phone": "+17575554410"
  },
  "subject": null,
  "body": "Running about an hour behind this morning, still planning to be onsite today.",
  "routing": {
    "extracted_refs": [],
    "work_order_id": null,
    "matched_how": null,
    "matched_by": null,
    "unmatched_reason": "many-open-jobs",
    "would_auto_match": null
  },
  "party": {
    "kind": "vendor",
    "id": "v1",
    "name": "Guardian Roofing Service"
  }
}