Categories & work types
The colour-coded category and response-window type applied to every work order. Values in use can’t be deleted until those orders are reassigned.
Category list
42 categoriesHVAC0HVAC Repairs0HVAC PM 20250Plumbing0Plumbing Repair3Drains0Leak0Water Issues0Toilet0Electrical0Network / IT0Appliance0Ice Maker0Roofing0Roof Repair1Roof Replacement4Roof Coating1Roof Leak Inspection1Painting0Welding0Brick0Foundation0Paving0Landscaping0Snow Removal0Janitorial0Locksmith0Lock Repair/Replacement0Gate Repair0Garage Door0Board-Up0Mold Remediation0Inspection0General Repair0Reactive - General Repair0Handyman Repairs2General Contracting0Facility Improvement2Drainage & Excavation2Maintenance / Service0HS Monthly PM0Miscellaneous0
New category
Colour
Preview
Category name
Work types
Response window / priority on every orderEmergency02 Hour04 Hour08 Hour012 Hour0Same Day024 Hour048 Hour072 Hour01 Week02 Weeks030 Days0Routine0
The ladder is ordered fastest-first and every entry is a distinct SLA — no two rungs mean the same window.
New work type
Colour
Editing the SLA ladder needs addWorkType / deleteWorkType on the store, which does not exist yet. Categories above are fully live.